Refund

Refund Policy

This Owala page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to owaleq.shop.

What Owala customers should know about refund timing
For Owala customers at owaleq.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How Owala handles support
For purchases made through owaleq.shop, Owala applies the following guidance on support. For return or exchange assistance, contact Support@Owaleq.shop or 9722613938.

What Owala customers should know about order problems
Owala publishes this order problems guidance for customers using owaleq.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Owala: exceptions
The following exceptions guidance applies to the Owala storefront at owaleq.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Owala customers should know about condition of returns
For Owala customers at owaleq.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from Owala on eligibility
For Owala customers at owaleq.shop, this section explains eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

starting a request at Owala
The following starting a request guidance applies to the Owala storefront at owaleq.shop. When requesting a return or exchange, contact us at Support@Owaleq.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owaleq.shop
Phone: 9722613938
Physical address: 354 N Denver Ave, Kansas City, Missouri, 64123, United States